refund & return policy
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Last update : 26 July 2025
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At Thlesh.com, we value your satisfaction and strive to provide high-quality books and a smooth shopping experience. If for any reason you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
You may request a return or exchange if:
You received a damaged or defective book
You received a wrong item
The book has significant printing errors or missing pages
Return request must be raised within 7 days of receiving the order. 2. Items Not Eligible for Return
Books that are used, marked, or damaged after deliver
Sale/Discounted items, unless defective
Books that are used, marked, or damaged after deliver
Sale/Discounted items, unless defective
3. How to Initiate a Return
To initiate a return, please follow these steps:
Email us at info@thlesh.com with:
Order ID
Photo/video proof of damage or issue
Our team will verify and respond within 2 working days
If eligible, we’ll arrange for a pickup or ask you to ship the item to our return address
4. Refund Process
Once your return is approved and received, your refund will be processed within 5–7 business days
Refund will be made to the original payment method
In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit
Once your return is approved and received, your refund will be processed within 5–7 business days
Refund will be made to the original payment method
In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit
5. Exchange Policy
We offer exchanges only if:
-
The wrong book was delivered
-
You received a damaged or defective item
Exchange is subject to stock availability.
The wrong book was delivered
You received a damaged or defective item
Exchange is subject to stock availability.
6. Shipping Charges
If the return is due to our error (wrong/damaged item), we cover the shipping charges.
For other reasons, return shipping charges are to be borne by the customer.
If the return is due to our error (wrong/damaged item), we cover the shipping charges.
For other reasons, return shipping charges are to be borne by the customer.
Email: info@thlesh.com
Phone: +91 830786 2092
Address: Kurukshetra , Haryana